Dog & Cat Vets in Westminster

## Summary Elizabeth Street Veterinary Clinic describes itself as a **24-hour, independently owned** small-animal practice, set up for both routine care and urgent presentations. The website emphasises round-the-clock availability and a “complete range of diagnostic, surgical and life monitoring services,” and recent reviews include owners arriving in **urgent situations** and describing **prompt treatment** and clear explanations. However, one recent reviewer reports repeated admin errors (prescriptions/medications taking multiple attempts) and **costs not explained upfront**, which conflicts with other reviews praising clarity and efficiency. ## Services - **Emergency care**: Operates **24/7/365** (website), with reviews describing **urgent cases** being seen promptly. - **Surgery & medicine** (website). - **Preventative healthcare** (website). - **Health checks and clinics** (website). - **Hospitalisation** (website). - **Travel support (“Travelling Abroad”)** (website). - **Small animals** (website; reviews reference cats and dogs). ## Reviews **Google rating: 4.3 stars from 329 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Fast response in urgent situations:** one owner describes arriving urgently and their cat being treated promptly and thoroughly. - **How pets were handled:** multiple reviews mention gentle handling and pets being comfortable with the team (including a dog who “liked the entire team”). - **Communication and process:** one review praises “care and clarity” at each step, while another describes the clinic as **disorganised**, especially around prescriptions/medications. - **Costs:** one reviewer reports **“hidden costs” not explained upfront**, which is the main negative theme in the recent set.

## Summary London Vet Clinic is an independent practice founded by vet Bruce Fogle in 1973, set up to combine day-to-day general practice with on-site referral specialists (including cardiology, dermatology, ophthalmology, neurology, and minimally invasive surgery). The clinic lists facilities such as operating theatres, an in-house lab, ultrasound, endoscopy, and a dedicated dental suite. In the latest reviews available to us, owners describe compassionate handling of end-of-life care (including a euthanasia appointment) and a gentle, reassuring first consultation for a rescue dog. One review describes the opposite experience—an initial lameness visit that they felt was too cursory, with a grass seed issue missed until later, plus frustration that the clinic didn’t follow up after they raised the complaint. ## Services From the clinic’s website summary, services and capabilities include: - **General consultations** and **nurse consultations** - **Annual health checks & vaccinations** - **Neutering** and **general surgery** - **Dentistry**, supported by a **fully equipped dental suite** - **Behaviour** support - **On-site referral specialties:** cardiology, dermatology, ophthalmology, neurology, and minimally invasive surgery - **Diagnostics and equipment:** in-house lab, ultrasound, endoscopy, ophthalmology equipment - **Out of hours emergencies** (availability stated on the website) Species explicitly mentioned: **dogs and cats**. ## People - **Bruce Fogle (vet; described as owner in a review; founder per website)**: One reviewer calls him “our Vet Bruce” and credits him and the team with ongoing care. Another reviewer says they escalated a complaint to Bruce after a missed diagnosis and felt they did not receive a promised follow-up. - **Reception/front desk team (roles not named individually):** A first-time visitor describes a “really welcoming front desk.” - **Unspecified attending vet(s):** One new client describes the vet as “gentle, clear and reassuring.” A different reviewer describes an exam for limping as “brief” and “cursory,” and felt key checks were missed. ## Reviews **Google rating: 4.6 stars from 175 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Kind, reassuring consultations:** a rescue dog’s first visit is described as welcoming, with a vet who explained things clearly and handled the dog gently. - **End-of-life care handled carefully:** one long-term client describes professional, caring support during euthanasia for an elderly dog with heart disease (MVD). - **A serious complaint about missed diagnosis and follow-up:** one reviewer alleges a grass seed injury wasn’t checked for during an initial lameness exam, resulting in later minor surgery, and says the clinic did not get back to them after saying they would investigate.